Privacy policy

Last updated: 2026/1/30

This Privacy Policy explains how Loftessential collects, uses, and shares personal information when you visit or make a purchase from our website. Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and process payments.

Personal information we collect
Depending on how you interact with our website, we may collect:

Contact details: name, email address, phone number, shipping/billing address

Order details: items purchased, transaction information, order history

Payment information: payment details are handled through payment processing providers (we do not store full card numbers)

Device and usage information: IP address, browser type, device identifiers, pages viewed, interactions, and approximate location derived from IP address

Customer support information: communications you send us (for example, emails)

How we use personal information
We use personal information to:

Process and fulfill orders, including shipping and customer service

Communicate with you about your order, account, or support requests

Detect, prevent, and investigate fraud or security issues

Improve our website, product offerings, and customer experience

Comply with legal obligations and enforce our terms

How we share personal information
We may share personal information with:

Shopify and service providers that support our business operations (hosting, analytics, shipping, customer support tools)

Payment processors to complete transactions

Carriers to deliver packages and provide tracking

Legal or regulatory authorities when required by law, or to protect rights, safety, and security

Cookies and similar technologies
We use cookies and similar technologies to operate the site, remember preferences, understand site usage, and improve performance. You can adjust cookie settings through your browser controls. Blocking certain cookies may impact site functionality.

Data retention
We retain personal information as needed to fulfill orders, provide support, comply with legal requirements, resolve disputes, and enforce agreements.

Your choices and requests
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. To submit a request, contact us using the details below. We may need to verify your identity before completing certain requests.

Contact
If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Merchant Information
Store name: Loftessential
Business address: 105 Rugosa Dr, Folsom, CA 95630, United States
Customer service phone: +1 413-281-8822
Customer service email: info@loftessential.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)