Terms of service

Last updated: 2026/1/30

These Terms of Service govern your use of the Loftessential website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

Store information
Merchant Information
Store name: Loftessential
Business address: 105 Rugosa Dr, Folsom, CA 95630, United States
Customer service phone: +1 413-281-8822
Customer service email: info@loftessential.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Eligibility and accounts
You are responsible for ensuring that your purchase and use of the website complies with applicable laws. You agree to provide accurate, current information when placing an order.

Product information
We aim to display product descriptions and images as accurately as possible. Product colors and appearance may vary by device display settings. Product availability may change without notice.

Pricing, taxes, and shipping fees

Product prices include applicable taxes.

No additional tax is collected at checkout.

Shipping fees are disclosed at checkout before payment: orders $90 and over ship free; orders under $90 have a $10 flat shipping fee.

Order processing and delivery timelines

Processing time: 1–3 business days.

Transit time after shipment: typically 3–5 business days.
Timelines are estimates and not guarantees. Carrier delays or other disruptions may occur.

Payment
We accept Visa and Mastercard. By submitting payment information, you represent that you are authorized to use the payment method. We may cancel or hold orders for security review.

Cancellations

Before shipment: You may request cancellation. Cancellation is not guaranteed and depends on the order’s processing status.

After shipment: Orders cannot be canceled and must follow the return process (if eligible).

Returns and refunds
Returns are accepted within 30 days of delivery, subject to eligibility requirements. Approved refunds are processed within 10 business days. Original shipping fees for orders under $90 are not refunded. See our Returns & Refund Policy for details, including return shipping responsibility.

Damaged on arrival, wrong item, or missing item
If your order arrives damaged or not as expected, notify us within 48 hours of delivery and include photos for damage claims. We will review and resolve confirmed issues on a case-by-case basis.

Disclaimer of warranties
Except as required by law, products and services are provided “as is” and “as available.” We do not make guarantees about uninterrupted or error-free operation of the website.

Limitation of liability
To the maximum extent permitted by law, Loftessential will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or products.

Governing law and venue
These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules.

Changes to these Terms
We may update these Terms from time to time. Changes apply from the posted “Last updated” date.

Merchant Information
Store name: Loftessential
Business address: 105 Rugosa Dr, Folsom, CA 95630, United States
Customer service phone: +1 413-281-8822
Customer service email: info@loftessential.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)