Shipping policy

Last updated: 2026/1/30

Shipping coverage (United States only)
We currently ship only within the United States. We do not ship internationally or to destinations outside the U.S.

Shipping fees

Orders $90 and over: free shipping

Orders under $90: $10 flat-rate shipping fee

Order cutoff time
Orders submitted by 6:00 PM CST are received the same day. Order processing begins after your order is placed and payment is authorized.

Processing time (before shipment)
We process orders in 1–3 business days (Monday through Friday, excluding major holidays). Processing time is separate from transit time.

Transit time (after shipment)
After your order ships, delivery typically takes 3–5 business days. Delivery timelines are estimates and may vary by destination and carrier conditions.

Carriers
We ship using USPS, UPS, FedEx, and/or regional carriers depending on the package, destination, and service availability.

Tracking
When tracking is available, we will send a shipping confirmation email with tracking information after the order has been handed to the carrier. Tracking updates are provided by the carrier and may take time to appear.

Address accuracy and delivery details

Please double-check your shipping address at checkout. You are responsible for providing a complete and accurate address (including apartment/unit numbers where applicable).

If a package is returned due to an incorrect or incomplete address, we can assist with next steps, but additional shipping charges may apply.

Carrier-delivered items may be marked delivered before you physically receive them. If tracking shows “delivered,” please check the delivery area and with household members or building management first.

Cancellations (before vs. after shipment)

Before shipment: You may request cancellation. Cancellation is not guaranteed and depends on the order’s processing status.

After shipment: Orders cannot be canceled. Please follow our Returns & Refund Policy if you wish to return an eligible item after delivery.

Wrong item, missing item, or shipping damage

Wrong item or missing item: Contact us as soon as possible with your order number and a clear description of the issue.

Shipping damage / arrival issues (DOA): Report within 48 hours of delivery and include photos of the packaging and the item. We may request additional information to evaluate the claim. For confirmed damage, incorrect shipment, or fulfillment errors, we will cover return shipping or otherwise resolve the issue on a case-by-case basis.

Delays and exceptions
Delivery timelines are estimates, not guarantees. Delays may occur due to carrier capacity, weather events, regional disruptions, address issues, or other factors outside our control. If your shipment appears delayed, contact us and we will help you review tracking details and available options.

Merchant Information
Store name: Loftessential
Business address: 105 Rugosa Dr, Folsom, CA 95630, United States
Customer service phone: +1 413-281-8822
Customer service email: info@loftessential.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)